Answer
Ask Edmund helps you find or add a detail in this household book. It is on Individual and Unlimited homes. It is unchanged and separate from phone Support. The question and relevant household-book context go to the current AI provider. Photo and video files and stored vault codes — including Wi-Fi passwords, door codes, and other codes — are not sent. Relevant context can include names, rooms, things, shutoff locations, contacts, care due, paint, property facts, and papers on file. If anyone is in danger, call 911 or your local emergency number first. Ask Edmund does not dispatch help.
Steps
- Open Ask Edmund in the app and ask about this household book — who to call, a shutoff location if it is safe, a home item, paint, or where to add something.
- For account access, billing, or a person, contact Edmund Home Support instead.
Does not
- Dispatch help, give medical or legal advice, or answer trivia, recipes, or other products.
- Send photo or video files or stored vault codes to the AI helper.
- Replace Edmund Home Support on the phone.
Escalate when
- Ask Edmund talks about another household, prints a vault code, or will not open on a paid plan.